Yes! If you decide you want to try another one of our subscriptions, you can update your order through the subscription portal. Click on the "edit" under the subscriptions section, choose the subscription you want to change to and then delete your old subscription.
Note: if you change your subscription product after placing your first order, but would like the product in your first order to also be changed, please email us at orders@levelground.com
Give us a call at 1.888.565.6633 to set up local pick-up for your subscription.
Cancelling your subscription is completely in your control. Simply access your account page on the Level Ground website and click "Manage Your Subscriptions" under your name to the right of the page. You can also let us know via email or phone and we can cancel your subscription for you.
You can check your subscription schedule in the subscription portal to see when you will be billed next.
2lb and 5lb subscriptions receive a 5% discount and 300g subscriptions receive a 15% discount!
Yes! You have complete control over your subscription. You can review your schedule, edit dates, and skip or pause your subscription, all in the portal found through your Level Ground account.
If you would like to create a Level Ground account, use the same email from when you created a subscription, and your subscription will automatically show up in your new account. If you want to check to see if you have an account, click on the little person icon in the top righthand corner of the website.
If you do not create an account, please email us at orders@levelground.com and we can send you a time-sensitive link to your subscription portal.
The subscription schedule which can be viewed in the subscription portal shows when you will be billed for your next delivery. Once billed, the order goes into the system, your coffee is roasted, packaged, and ready to be shipped to you!
The link to your subscription portal expires after a certain amount of time. After the link has expired the subscription portal can be accessed through your Level Ground account by clicking on the "Manage Your Subscription" under your name on the right side of the page.
If you get locked out of your portal and you don't have an account, create a Level Ground account using the same email you used to create your subscription. If you have an account and can't access your subscription, please email us at orders@levelground.com.
You can easily change your shipping address on the right side of the subscription portal. This will update where we send you future orders.
Our emails may be going into your junk mail folder. To prevent this, add our email address to your address book. If you continue to not receive our emails, let us know by emailing orders@levelground.com.
When you first create or change your subscription, the portal requires some time to populate the next billing dates. If you check back the following day, your scheduled billing dates should be visible.
If you just created a subscription and decide you want to change it to another one, let us know ASAP. Email orders@levelground.com right away so we can change your current order. Changing the type of subscription in the portal will apply to FUTURE ORDERS ONLY. NOT YOUR CURRENT ORDER.
