Shipping policy
Where do you ship?
We ship to all Canadian addresses (including PO Boxes) and do not ship directly to US retail customers.
Please note, additional shipping charges may apply to the Yukon, Northwest Territories, and Nunavut.
For customers located in the US, please use our map to see our American locations or order online from Amazon.
How much is shipping?
We offer free standard shipping on all Canadian orders with a total of $60 or more.** If you are local to Victoria, you can also opt to pick-up at our Sean Heights location and forgo shipping costs.
For orders under $60**, shipping fees are applied depending on the weight of your order:
- 0 – 1kg: $13.00
- 1.01 – 2kg: $14.99
- 2.01 – 3kg: $17.00
- 3.01 – 4kg: $18.99
- 4.01kg+: $21.00
** Orders going to Nunavut, Yukon and Northwest Territories will have separate shipping rates and additional shipping charges may apply. Please contact us for details.
How long does shipping take?
Our hours of operation are Monday to Friday 9am – 4pm PST, excluding major Canadian holidays. Orders are processed during business hours before 4pm and will ship out the next business day.
Transit time will vary based on a few conditions:
- Distance between Victoria, BC and your shipping address.
- Extreme weather conditions that may affect ground transportation.
- Holidays and Canada Post delays and disruptions.
Estimated business days for delivery:
- BC: 1 – 2
- AB: 2 – 6
- MB/SK: 3 – 6
- ON/QC: 5 – 6
- PE/NB: 7 – 8
- NL: 9 – 13
- NS/NT/NU/YT: 7 – 13
Can I pick up orders?
You sure can! If you complete an online order, selected “pick-up” and received confirmation that your order is ready for pick-up, you can access our convenient curbside pick-up located next to our dock bay on the side of our facility, Monday to Friday 9am-5pm, excluding holidays.
If you would like to order and pay at pick-up, please call us at 1.888.565.6633 and pick-up from our Tasting Room. It is open Monday to Friday 8:30am-3pm, excluding holidays. We are located at 1757 Sean Heights, Victoria, BC, V8M 0B3. If you opt for pick-up at Level Ground, shipping fees will be waived.
How do I track my order?
You will receive a shipping notification when we process your order. You will find the tracking link on the top portion of the email. Allow 1–2 business days for your tracking link to activate.
If your tracking shows “delivered” and you have not received your product, please contact us immediately so we can begin an investigation!
Didn’t receive a shipping notification?
There are two main reasons why:
- Incorrect email address, or
- Spam filter is blocking our notifications
Please contact us if you can't find our confirmation in your junk/spam!